Confirmation and tracking
You get a confirmation email as soon as your order is placed, and a tracking email the moment it ships.
Delivery time
Most orders arrive within about 7 days. Custom and team gear is made to order and takes longer; your GXGS rep gives you the timeline for your run when the order is confirmed.
Changing an order
Need a different size or a new address? Email support@gxgs.co before the order ships and we will sort it out.
Address problems
If a package comes back to us because the address was incomplete, wrong or unclaimed, we reship it at the customer's cost.
Once it ships
Once a package is with the carrier (UPS, FedEx or USPS), the carrier is responsible for it. GXGS is not responsible for packages lost or stolen after they ship, but we help you file a claim with the carrier.